Shipping policy

Q: Where do you ship your products?
A: We currently ship all across Cameroon and selected international countries through trusted courier partners.

Q: How long does order processing take?
A: Orders are usually processed within 2–3 business days after payment confirmation. During busy seasons, it may take up to 5 business days.

Q: What are the delivery time estimates?
A: Local delivery within Cameroon takes about 3–7 business days. International shipping may take 10–20 business days depending on customs clearance.

Q: Do you offer express or priority shipping?
A: Yes, express and priority shipping options are available at checkout for faster delivery.

Q: How are shipping costs calculated?
A: Shipping costs are calculated automatically at checkout based on your location and the total weight of your order.

Q: Can I get free shipping?
A: We occasionally offer free shipping promotions. Check our homepage or newsletter for current offers.

Q: Will I receive tracking details for my order?
A: Yes, once your order ships, you’ll receive an email with tracking information and a link to track your package.

Q: Can I change my shipping address after ordering?
A: If your order hasn’t shipped yet, you can contact us at issappi77@gmail.com

Q: What should I do if my package hasn’t arrived on time?
A: If your order is delayed beyond the expected timeframe, please reach out to our support team so we can assist and track it for you.

Q: What happens if my package is lost or stolen?
A: If your order shows as delivered but you haven’t received it, contact us immediately. We’ll work with the courier to investigate and resolve the issue.

Q: Do you ship during weekends or public holidays?
A: Orders are shipped Monday through Friday. Weekend and holiday deliveries depend on courier availability.

Q: Do you ship to P.O. Boxes?
A: Some courier services allow P.O. Box delivery within Cameroon. Please include a detailed address to ensure successful delivery.

Q: Are customs fees included in international orders?
A: Customs fees or import taxes are not included. International customers are responsible for any additional charges upon delivery.

Q: What should I do if my package arrives damaged?
A: Please contact us within 48 hours of receiving your order. Provide photos of the damaged package, and we’ll assist with a replacement or refund.

Q: Who can I contact for shipping help?
A: For any shipping-related issues, contact our support team at issappi77@gmail.com or call +237620054250. We’re happy to help!