FAQ

Q: What is RainBow?
A: RainBow is a beauty and skincare store offering high-quality organic and natural products designed to enhance your glow while protecting your skin and the environment.

Q: Where are you located?
A: We’re based in Yaoundé, Cameroon — Rainbow Store, c/o Group Cladel Cosmetics, P.O. Box 30062.

Q: Are your products 100% natural?
A: Yes, we focus on using natural, organic, and eco-friendly ingredients to ensure safe and effective results.

Q: Do you test your products on animals?
A: No, all RainBow products are cruelty-free and never tested on animals.

Q: Are your skincare products suitable for sensitive skin?
A: Absolutely! Our formulations are made with gentle, non-irritating ingredients ideal for sensitive and delicate skin types.

Q: How can I place an order?
A: Simply browse our collections, add your favorite products to the cart, and complete your purchase through our secure checkout.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, mobile money, PayPal, and other secure payment options available at checkout.

Q: How long will it take to receive my order?
A: Local orders usually arrive within 3–7 business days. International deliveries may take 10–20 business days depending on location.

Q: Can I track my order?
A: Yes! Once your order ships, we’ll send you a confirmation email with your tracking number and link.

Q: What should I do if I receive a damaged product?
A: Please contact us within 48 hours of delivery at issappi77@gmail.com with a photo of the damaged product, and we’ll help you with a replacement or refund.

Q: Can I return or exchange a product?
A: Yes, unused and unopened items can be returned or exchanged within 14 days of delivery. See our Refund Policy for full details.

Q: How do I cancel an order?
A: Orders can only be canceled before shipment. Contact us as soon as possible if you need to make changes or cancel your order.

Q: Do you ship internationally?
A: Yes, we ship to several international destinations. Shipping times and rates vary by region.

Q: Do you offer discounts or promotions?
A: Yes! Join our newsletter to receive exclusive offers, seasonal discounts, and beauty care tips.

Q: Are your packaging materials eco-friendly?
A: Yes, we use recyclable and eco-conscious packaging to reduce our environmental footprint.

Q: Can I buy your products in bulk or wholesale?
A: Yes, we offer wholesale options. Contact us via email for business or partnership inquiries.

Q: Do you offer product samples?
A: Occasionally, we include free samples with select orders or during special promotions. Stay subscribed to our newsletter to know when!

Q: How do I contact customer support?
A: You can reach us anytime at issappi77@gmail.com or call +237620054250 for quick assistance.

Q: How can I stay updated with new arrivals?
A: Follow us on social media and subscribe to our newsletter to be the first to know about new products, offers, and beauty tips.

Q: Why should I choose RainBow?
A: Because we care — about your skin, your confidence, and our planet. Our products are pure, safe, and made with love to help you glow naturally.